Gift Box Included — The Perfect Gift 🎁

Ready-to-ship pieces are typically dispatched within 1 business day.

Personalized creations take approximately 2 to 3 weeks to craft with care before they’re sent out.

Please note that our turnaround time is an estimate, not a guarantee, as order volume can change unexpectedly. Each piece is lovingly handmade by our team, and perfecting every detail takes time and dedication.

Estimated delivery time after processing:

Once your order has been dispatched, delivery typically takes 4 to 14 business days to arrive at your door.

Please keep in mind that several factors can affect shipping times.

✅ Do’s

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  Last On, First Off: Put your jewellery on after getting dressed and remove it before undressing to keep it safe.
  
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  Remove Before Bed: Taking off your jewellery before sleeping helps prevent skin irritation and keeps it in great condition.
  
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  Store Properly: Keep each piece stored carefully to avoid tangling, scratches, or bending.
  
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  Handle with Care: Clean and handle gently to protect your jewellery from damage.
  

❌ Don’ts

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  Avoid Exposure: Do not wear your jewellery while swimming, showering, or during workouts.
  
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  Avoid Contact: Keep your jewellery away from perfume, lotions, hairspray, or cosmetics.
  
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  Control Humidity: Store your jewellery in a dry place, away from moisture.
  
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  No Soap & Water: Avoid cleaning with soap and water, as it may damage the metal or finish.
  
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  Don’t Sleep with It: Sleeping with jewellery on can lead to breakage or wear over time.

📜 Personalized Returns

Because each personalized piece is made especially for you, we’re unable to accept returns or exchanges on customized items.

Your jewellery is crafted uniquely and begins production right after your order is placed.

However, if your item arrives damaged or with a production defect, we’ll replace it at no extra cost.

We’re committed to 100% customer happiness, so if you’re not fully satisfied with your personalized piece, simply contact our customer service team and we’ll work with you to make it right.

📝 Please note:

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  Once your personalized order is placed, no edits or cancellations can be accepted as production begins immediately.
  
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  Returns requested after 30 days cannot be accepted.
  
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  International orders are final sale and not eligible for return or exchange.
  

💳 Refunds

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  Items purchased using promo codes or coupons are not eligible for a refund.
  
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  Eligible discounted orders can be exchanged.
  
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  Store credit will be issued for the amount paid (excluding shipping costs) in the form of a gift card.

At ORLIA, we take pride in the quality of our jewellery and want every shopping experience to be smooth and stress-free.

To ensure your complete satisfaction, we offer a 30-day warranty on all eligible items purchased directly from our website.

This policy explains your options if your product arrives with a defect or develops an issue during the warranty period.

🛠️ What Qualifies as a Defect

Examples of defects include:

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  A missing stone
  
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  A broken clasp
  
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  Any manufacturing fault affecting normal wear
  

⚡ How It Works

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  If you discover a defect within 30 days of delivery, we’ll gladly replace the item at no extra cost, if it’s in stock.
  
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  If the item is out of stock, you’ll receive a store credit (via e-gift card) for the amount paid.
  

📌 Please Note

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  This warranty does not cover lost items.
  
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  The warranty can be used once per purchased item.
  
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  It does not apply to free promotional items.
  
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  Only valid for items purchased directly from our official website.
  
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  All warranty claims are subject to review and approval by our customer service team.
  

📨 How to Claim Your Warranty

To submit a claim, please contact us and include:

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  ✅ Your order number
  
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  📸 A photo or video clearly showing the issue
  
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  ✍️ A brief description of the problem